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Frequently asked questions.

  • Q What's loading quantity for full container?

    A It depends on product type and size you required.
    For example, our 168 series pergola, if based on our standard size 3*3*3m; 20GP-23sets; 40GP-70sets; 40HQ-81sets.
  • Q How can you make sure we will receive the products with high quality?

    A We have internal QC check, and if you want, we may get bulk products tested or AQL inspected by a third party.
  • Q Can I order some sample for our testing?

    A Certainly, saying a HELLO with your questions and inquiries, you will get more details about it.
  • Q How much does it cost to ship to my country?

    A It depends on seasons and different forwarders. Fee is different offered by different forwarders, and in different seasons. You can consult your nominated forwarder or us at any time.
  • Q What about the payment methods?

    A We accept T/T, and for small orders, you may pay us by PayPal, Western Union, etc.
  • Q What about the shipping methods?

    A For small order, we would suggestion to use LCL sea shipment. For big project, then use FCL.
  • Q Can we make customized power coating colors for pergola?

    A yes. we can and MOQ should reach 50 sets.
  • Q What is your pergola delivery time in your factory?

    A Our regular delivery time is 15-20 days for normal order quantity. It is subjected to our final confirmation for big order more than 100 sets.
  • Q What types of features can I add to the roof?

    A We also offer integrated LED lighting and an automatic rain sensor system that will automatically close the roof when it starts raining. If you have any further ideas, we encourage you to share them with us.
  • Q How to make the order?

    A Kindly send us the sizes of the area and the pictures of the construction site if you can. We will make the design and proposal accordingly. After you confirm the design and the quote, the order will be taken care of by us, from production to shipping, even door-to-door delivery we can handle, if needed.
  • Q What is the MOQ?

    A It depends on the item you order. Some are with MO. Some normal items are without MO. Welcome your inquiry.
  • Q What does your company do?

    A What does your company do?
    We are manufacturer with 20000 square meter space specialized in producing all kinds of aluminum sunshade products as well as R&D.
  • Q What are your pergola sizes in your factory?

    A Our standard sizes are 3x3M,3x4M for single unit with 4 posts,4x4M and 6x4M for double units with 6 posts. Special sizes with big quantity can be negotiated.
  • Q Can you provide customized services?

    Yes, this service has always been our strengths. And we are looking forward to your good ideas.
  • Q Is your product easy to assemble?

    A We have the assembly manual instruction specifically made according to your project site. Our products are a DIY product designed to be easily assembled.
  • Q How will your product hold up in my climate?

    A Our system has been specifically engineered to withstand hurricane-force winds, heavy snow loads, and everything in between. It's durable and can out-compete most of the competitors on the market today!
  • Q What is your product warranty?

    A We offer a 7–10-year warranty on the structure with ordinary powder coated, along with a 2 year warranty on the electronics.


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